Barbara Robbins NorthStar Companies, Intl Fax: 719-748-0190 There are a few issues we feel need to be resolved before advancing to the closing table. The "6 week walk-through" is not mentioned anywhere in the paperwork we signed. At this point, it is strictly a verbal promise by you and your company. We would like to see that in writing. The house still does not have the sink plungers we mentioned to Craig and Sherry. We have not received the television set and VCR we were told comes with the house. We have not received an accounting as to why the carpet installation ran over. We have been requesting this information since we signed the draw November 22nd. All we've gotten is put-offs. We requested an accounting of the "Other" category on the last draw and were told by Sherry we would receive one. We have not. We have additional problems with the 3rd and 4th draws which we are referring to Grand West and Rocky Mountain for clarification. The contract we signed with NorthStar states that they will not supply any electrical power which is entirely different from doing electrical wiring. The hand-written change to page 2 was made after we signed the contract and therefore is not valid. In our many inquiries to contractors, electricians, and pump installers, the answer we received was unanimous: the wiring of the pump is the contractor's responsibility. If we are presented with a bill for this wiring, we will pay it under protest and then have the issue resolved later in court with both Grand West and NorthStar. As for the plumber fixing the hot water heater, we see what we believe is a calculated scenario being orchestrated by NorthStar. The message left by Sherry Friday evening at 5:10PM could not be answered because your office was closed and we were not provided with an evening number to call. Not having heard from NorthStar Friday as we expected, we had other plans for Saturday morning and we left you a message to this effect. Barbara's message after 6PM Saturday was also unanswerable in time. Her claim she had been trying to get in touch with us all day cannot be accurate since she only left that one message and we regularly check the voice mail. Sunday morning we did not check the voice mail early since we were not expecting anyone to be attempting to repair the heater on Sunday. Calling 7PM Sunday evening is absurd. As I indicated last week to Sherry, we have no problem being at the house provided we are informed in advance. In fact, I suggested that first thing in the morning would suit everyone better than trying to juggle times throughout the day. However, calling us late in the day for a tentative first thing in the morning appointment is not a genuine effort to resolve the problem.

Michael Meadors Karen Dudnikov Fax: 617-687-7748 Phone: 719-539-8032