March 19, 2010 - content has not been altered. This is an excerpt from this page of many complaints about Re-Bath.
Elsa of Norwalk, CT August 4, 2009
I signed a contract with Re-Bath of Connecticut dated 5/5/09 to have my upstairs bathroom renovated. The installation date on the contract is 7/2/09. I paid a deposit of 2,365, which is 50% of the price, up front. The sales rep said there might be a slight delay due to an office move, but the job would be done at the latest by the end of July.
It is now August and Re-Bath still has not even scheduled the job. Further, they moved and did not provide a valid new address or phone number. I went to the supposed new address, and it is the 2nd floor of a 2-family house. The phone number had a recording "you have reached a restricted number." I also went to their old address -- which is still given on their website as their address -- and it is vacant.
I faxed the corporate office of Re-Bath in Arizona, also left messages for them, but did not get a reply. I went in person to the insurance company whose Certificate of Insurance Re-Bath has. The insurance company verified that they insure Re-Bath but tried to call while I was there and could not get ahold of Re-Bath either.
Today I got a phone call from Re-Bath's scheduling clerk Grace. She told me they are now located at North Haven, CT 06473 with phone -1600 (her number showed up on my caller ID as 1601). She says she still does not have a ship date when the materials for my job will be trucked to Connecticut from Re-Bath's facility in Arizona. I asked "when did you order the materials?" and she could not tell me a date. She said she didn't know whether the office in Arizona had received the order because she does not have a confirmation from them.
In the meantime on my answering machine I got a call from "Amy" in the Arizona office, merely telling me the new Connecticut phone number and advising me to call there to get my problem resolved. According to the CT Dept. of Consumer Protection, under Connecticut law if it is 30 days past the scheduled date and substantial work has not been done, I have the right to cancel the contract and demand that Re-Bath refund my payment.
From what Grace told me today, no substantial work has been done: she did not have any confirmation from the Re-Bath materials fulfillment center that they had received her order. No materials have been delivered to the job site. Furthermore, the CT Dept. of Consumer Protection says the language of Re-Bath's contract is in violation of CT law, as contractors are required to give a definite start date and completion date, not an approximate date as their contract says.
I have sent a certified letter (also by regular mail) to both of the "new" addresses demanding refund of my 2,365.00 deposit by 8/17 or else I will take further action. I have also filed complaints with the CT Dept. of Consumer Protection and the Better Business Bureau of CT.
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