March 19, 2010 - content has not been altered. Comment posted here followed the original complaint. Presentation has been reformatted to exclude advertising and to improve readibility.
14. Letter to Re-Bath! A lousy customer service!
I have had a very bad experience with the representatives of your company in Florida. It went that far that I called the deal off and I am not interested in your product anymore since customer service was more than ridicules!
On October 23, 2006, I signed a contract with your representative Julio Onde in Florida. He was very eager to sell his product and promised a lot of things that turned out to be impossible and simply lies later on.
He for instance told us (me and my neighbor since we signed the contract the very same day) that we may use the bathtub for a shower with no problems at all a couple of hours after installation. The guy who installed the product in my neighbor's house advised her not to shower for 48 hours what means 2 days! Absolutely unexpected and unacceptable!
The contract said that my installation will take place before Christmas and Wayne definitely called me before that for the installer's appointment at 8 a.m. in the morning. I cleaned out my bathroom and got everything ready for the job. At 8.30 in the morning that very day, I received a phone call from Wayne (Florida office location) with an apology that he just realized that the wrong bathtub was delivered for me! I had taken this day off in order to be home and available for the installer. I am an independent contractor and I skipped a job for that reason! So, I lost money!
Wayne told me it will only take another week to get the right bathtub for me but I never heard from him again until I started calling from January 8 on. The Florida (305-225-2228) [Miami Florida] number says on the recording that they would be available from 8 to 5 but I always received the recording during these business hours. Mary called me back eventually and left a message. I finally reached her and talked to Wayne and he wanted to start telling me a big story about what had happened with my bathtub. I was not really interested at all since it was almost the middle of January already and I had not heard from your company after all these promises at all! So, I told him I would not be interested in a product of such an unreliable company anymore at all and that he should make sure that Home Depot will get the money back on the loan and that I DO NOT want to receive any statement from them again. Wayne promised that to me. I will see if he will be able to keep at least this one promise!
Your sales representative Julio Onde was emphasizing his customer care and circling his cell phone number on his business card begging us to call him with any problems. He always would be there for his customers! Well, I called him and left 3 messages within 3 days, he has not returned any of my phone calls as of now yet! So much for your reliable sales representative in South Florida! Just people with a big mouth trying to make a great commission on sales but no service behind!
I am pretty powerful in my community and I create web sites as well and I know how to influence people regarding their decisions for or against a company. You will certainly not be on my favorite list at all - quite the opposite!
Sorry, but PLEASE change your rep's to real, honest, and caring people - just eliminate liars!
Thank you very much!
- Kerstin Jan 13, 02:27 AM .