I hired Rebath in May 2010. The first problem was the saleslady, Lori, who showed me a whirlpool tub and told me it was the best one because of the location of the jets. The installer put in the tub while it was at work. The next day, I noticed it was not the tub I picked out. After numerous calls to the owner, Carol, and many excuses, she told me the tub did not exist and the company they order the tubs from made a mistake on the advertisement. She said the only thing she could do was to refund me $400. At this point, there's nothing I could do; the tub was already installed.

The second problem, after a couple of weeks of bathing, I happen to go downstairs and the plastic cover over my light fixture had fallen to the floor due to a leak from the tub. The carpet was saturated. I called the company, and they sent the installer back out. He had not tightened up some piping leading from the tub, so he took care of that. I asked him about the carpet on the floor, and he said he couldn't do anything about that. I told him he needed to replace the cover for my light. He went and got a cheap cover that didn't match the other covers in my basement.

The third problem was when the installer put my cabinets in, there was a heat vent behind them. Before he installed them, he said he would put an extension there. Again, I came home from work and the cabinets and counter was installed. I assumed he did what he said he would do. Winter came around and the counter seemed very hot. I could not see behind there so I thought it was ok. On the second winter, I noticed the seams in the cabinets were coming apart, which brings me to this winter. I had a contractor who was doing other work take a look. He could not see behind there either. He said that there is no extension and the installer just put the cabinets and counter right over the heat duct.

I called the Rebath so they can come out and take a look, thinking they would remove the cabinets and do what should have been done in the first place. They first said they had no record of my job at all. I gave them the invoice number. They said they can't find anything. They asked me to make a copy of my contract and mail it to them. I did that. After a week, I called and they said they didn't receive it. By now, I know they're coming up with any excuse. I said, "Why don't you just send someone out to address my complaint?" I was then told that they can't do that without the paperwork. What legitimate company does not have records after only 3 years? This job cost me $15,000.

They also claimed that the installer does not work there anymore. A week later, I got a call saying they found the paperwork I mailed but after 3 years, there's nothing they can do. I have dealt with a lot of companies and most construction companies will at least give you 5 years. The salesperson told me they stand behind their work - that was a lie. The lady I talked to (Gwen) had the nerve to say to me, "Can you take a car back after three years?" She said they can send someone out, but there is a $95.00 fee, and there is still no guarantee anything would be done. Why didn't they tell me that in the first place? Simple, they make up stuff as they go along. Please don't do business with this company. Learn from my mistakes.

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