June 11, 2009 - content has not been altered. Reformatted for easier reading.
Personal Story: Kenzie's Bathroom Adventure
"One of the bad things about an 1980s house is the 1980s bathroom. Grubby grout and a brown bathtub forced us to consider our options for our two bathrooms: a tear-down or a reface.
We contacted The Home Depot, BathFitter and ReBath. We didn't like the fact that we were meeting with a representative from the Home Depot and not speaking directly with the company doing the work (they contract work out). BathFitter seemed good; but didn't have the selection we were looking for. We opted for ReBath; they had a good selection despite the fact that the man we met with was less than personable and they were more expensive than BathFitter.
We chose our materials, wrote the check and waited for installation to begin. Months went by. This was just the beginning of our problems: Tiles were busted out without the ReBath liner ordered -- rendering one of our bathrooms useless over the holidays. Constant misunderstandings, installation appointments made yet no one would show up. Shower doors installed that were never approved. When we contacted the ReBath corporate offices with complaints, they never responded.
A little more than nine months later the 'one day makeover' was complete. In fact, it took less time to get pregnant and have a child (which we did) than it took ReBath to complete the job. The guest bathroom looks great but to this day I'm not pleased with the master bath. We never got the shower door we wanted and not once did the owner of the franchise call to talk, but chose to communicate via email. When we would call his office, we always got voicemail or left a message with the receptionist."